Policies: USER

ABOUT US

Unwinnd: Your Trusted Mental Health Support Partner

Unwinnd is a dedicated mental health platform, your one-stop solution for all your mental health needs. Powered by Jan Elaaj, we are committed to making mental health care accessible, reliable, and affordable for everyone. Whether you're dealing with stress, anxiety, depression, or any other mental health challenge, Unwinnd connects you with certified professionals who provide personalized support tailored to your unique needs.

Our platform is designed to support mental health professionals in delivering high-quality care, ensuring that they have the tools and resources to effectively help their patients. By joining Unwinnd, mental health professionals gain access to a focused platform that amplifies their impact and broadens their reach through digital means.

Unwinnd makes it easy for individuals to access a wide range of mental health services, including therapy, counseling, and consultations with experts. We offer both online and offline options, so you can get the help you need, wherever and whenever it’s most convenient for you.

Our goal is simple: to offer a seamless, supportive, and trustworthy experience, connecting you with the right care, all in one place.

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CONTACT US

If you need any support or assistance, please visit the Support Section within the Unwinnd app. Here, you’ll find a variety of pre-defined templates designed to help you quickly report any issues. You can simply select the template that best describes your query, write down your concern, and attach any relevant photos or documents to help us understand and resolve the issue efficiently.

Alternatively, you can reach out to us via email at enquiry@janelaaj.com or call us directly at (phone number). We understand how important it is to resolve any issues you may face, and we are committed to providing timely and helpful responses to your queries.

Once we receive your query, whether through the app, email, or phone, we will work quickly to assist you. We aim to resolve all concerns professionally and ensure you are fully satisfied with the support provided.

At Unwinnd, we value your time and understand that technical or service-related issues can be frustrating. Our team is committed to providing the highest level of customer support and making sure that your experience with us remains positive.

Our services:

Unwinnd provides a comprehensive range of mental health and healthcare services, designed to meet the needs of individuals and organizations. Whether you prefer traditional in-person consultations or the flexibility of virtual care, we ensure that every user has access to professional and compassionate support. The following services are offered through the Unwinnd platform:

Online and Offline Consultations

Users can consult with certified psychiatrists, psychologists, pediatricians, and neurologists. The consultations can take place either in-person or virtually via video or audio calls, depending on the user's preference.

In-Person Appointments: Available at designated healthcare facilities for users who prefer face-to-face interactions.

Virtual Consultations: Enables users to connect with healthcare providers from the comfort of their homes.

Home Consultations

Unwinnd offers home consultations with qualified psychologists, providing tailored mental health support for individuals who prefer or require visits in the privacy and comfort of their homes. This service is ideal for users who are housebound or those who find in-person visits challenging.

Radiology

Unwinnd facilitates comprehensive mental health assessments through diagnostic services like radiology (e.g., MRIs, CT scans) and pathology (e.g., blood tests, screenings). These services help healthcare providers make accurate diagnoses and create more personalized care plans.

Medicine Delivery

To enhance convenience, Unwinnd offers medicine delivery directly to users’ homes. After a consultation, healthcare providers can upload prescriptions to the platform, allowing users to receive their prescribed medications without leaving their homes.

Pediatrician

Unwinnd provides consultations with pediatricians, specializing in the healthcare of children, from infants to adolescents. Pediatricians diagnose and treat conditions such as respiratory infections, allergies, developmental issues, and more. They also offer preventive care like vaccinations and health screenings.

General Physician

General physicians serve as the primary healthcare providers for individuals of all ages. They manage a wide range of conditions, from general health concerns like colds to chronic conditions, and can refer patients to specialists as needed. They are your first point of contact for regular check-ups and initial diagnosis.

Neurologist

Consultations with neurologists are available for conditions related to the nervous system, including the brain, spinal cord, and nerves. Neurologists are experts in managing conditions like epilepsy, Parkinson’s disease, and multiple sclerosis, as well as treating symptoms such as persistent headaches, dizziness, and memory problems.

Radiologist

Radiologists use imaging techniques such as X-rays, MRIs, and CT scans to diagnose diseases and conditions. If your healthcare provider requires diagnostic imaging to confirm a diagnosis, a radiologist will interpret the images to help detect conditions ranging from broken bones to neurological disorders or internal diseases.

By using the Unwinnd platform, you acknowledge that these services are offered to support your healthcare needs and are subject to availability based on the relevant healthcare providers and consultation types (online/offline).

PAYMENT PROCESS

At Unwinnd, we are committed to providing a seamless and transparent payment process for all users booking healthcare services through our app. Whether users are booking online consultations or offline consultations—such as home visits or in-clinic appointments—the payment process is designed to be consistent and clear, ensuring a hassle-free experience every time.

When users browse the app to select a service, whether it’s for a consultation with a doctor, psychologist, radiology service, etc the pricing for each service is clearly displayed. These rates are transparent and fixed, with no hidden fees, allowing users to make informed decisions. Additionally, the app includes a “View Details” option for each service, providing users with more in-depth information about what the service entails and its exact cost.

After selecting a service, users can easily schedule their appointment using the “Book Now” feature. During this process, the app prompts them to make a payment for the selected service. The payment amount displayed during checkout will match the rate that was shown earlier in the app, ensuring that the user is fully aware of the cost before completing the transaction.

Once payment is successfully processed, users will receive a confirmation that includes their appointment details and a receipt for the payment made. Additionally, users can track the status of their appointment and payment through the Bookings Tab in the app. This feature allows users to easily monitor their upcoming appointments and ensure that both the appointment and payment are confirmed.

For online consultations, the appointment will only be confirmed once the payment is successfully processed. This guarantees that the appointment is secured and that the healthcare provider is notified of the confirmed booking.

For offline consultations, whether for home visits or in-clinic appointments, the process is similar. For in-clinic consultations, payment is typically made directly to the healthcare provider at the time of the appointment, either before or after the consultation. Payment for home visits is made just like offline consultations. In both cases, the rate for the service remains the same as what was displayed in the app, ensuring consistency across the board.

Unwinnd’s payment structure ensures that users never encounter unexpected charges. All services, whether online consultations or offline visits are offered at the same clear, transparent rates. Users can book, pay, and receive confirmation with full confidence that the process is straightforward and secure.

With this system, we ensure that accessing healthcare services through the app is not only easy and efficient but also transparent and secure, giving users peace of mind that their appointments are confirmed and the pricing is fair and consistent.

Privacy Policy

Effective Date: January 31, 2025

Unwinnd ("we," "our," or "us") operates the Unwinnd Partner App ("Service") and is committed to protecting the privacy and personal data of all users. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you use our Service. By using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy. Any terms not defined in this Privacy Policy have the same meanings as outlined in our Terms and Conditions.

We value transparency, and this Privacy Policy aims to communicate how we handle your data. Our goal is to ensure your trust and confidence while using the app for all your needs.

Information Collection and Use

Unwinnd collects various types of information from users to provide and improve the Service. The information collected enables us to deliver personalized experiences, ensure seamless functionality, and cater to your healthcare requirements. Below is a detailed overview of the information we collect and how we use it.

Types of Data Collected

Personal Data When you use our Service, we may ask you to provide personal information that can identify or contact you. This data is collected when you create an account, book appointments, or use other features of the app. Providing this information is voluntary, but refusal to provide certain details may limit your access to certain features of the app.
The personal data we may collect includes:

First and Last Name: Used for identification purposes, personalizing communication, and improving user experience.

Phone Number: Collected for account verification, appointment confirmations, and as a point of contact for customer support.

Address: Collected to facilitate location-based services, such as appointments or consultations with nearby healthcare providers.

Gender and Date of Birth: Used for demographic analysis, customized recommendations, and personalizing healthcare advice.

Dependents: If you book appointments for dependents (such as family members), their details will be collected for the purpose of scheduling and providing healthcare services.

Symptoms and Medical Reports: Collected only when voluntarily shared by the user, to enable accurate diagnosis and treatment by healthcare providers.

Photographs (When Booking Home Consultations): A photograph is required only if the user is booking a home consultation, to assist healthcare providers in confirming the identity of the patient during the visit. This is not required for other types of appointments or general use of the app.

Usage Data
Unwinnd collects data on how you interact with the Service to monitor performance, improve functionality, and troubleshoot technical issues. Usage data is collected automatically when you access the Service and may include the following:

The type of mobile device you use (e.g., Android or iOS).

Your device’s unique ID and IP address.

The version of the mobile operating system you use.

Your mobile browser type and version.

Diagnostic and performance data to monitor app functionality and resolve errors.

Tracking Technologies and Cookies
We use cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and monitor your activity on the app.

Types of Cookies We Use:

Session Cookies: These cookies are temporary and help you navigate through the app efficiently.

Preference Cookies: Used to save your settings (e.g., language preferences) for future visits.

Security Cookies: Help protect your account by identifying and mitigating unauthorized access attempts.

You can choose to disable cookies in your browser settings. However, this may limit certain features of the Service.

Purpose of Data Usage

We collect and process your data for a variety of purposes, all aimed at enhancing your experience with the app and ensuring the delivery of high-quality healthcare services. The purposes include:

Providing Services: To facilitate healthcare services such as consultations, appointments, and medical tests.

Medical Records Sharing (with Consent): To allow providers to access your medical history and records for accurate diagnoses and treatment.

Improving Functionality: To analyze user activity and optimize the performance of the app.

Customer Support: To respond to queries, resolve issues, and provide ongoing support.

Notifications and Updates: To inform users about appointments, changes to the Service, or other relevant updates.

Interactive Features: To enable users to book appointments, access reports, or participate in other features of the app.

Compliance and Security: To ensure compliance with applicable laws and protect against unauthorized access or misuse of data.

Transfer of Data

At Unwinnd, your privacy and data security are of paramount importance. To provide seamless mental health services, your data, including personal information, may be securely stored and processed on servers located outside your state, province, or country. This may include jurisdictions where data protection laws differ from those in your location.
For users residing outside India, it is essential to note that your information will be securely transferred to servers in India for processing. By using the Unwinnd platform, you explicitly consent to this data transfer. We assure you that all data transfers are conducted with stringent security measures to protect your information in alignment with this Privacy Policy.
We are committed to ensuring that any cross-border transfer of data complies with applicable legal requirements. The security and privacy of your data remain our utmost priority, regardless of where it is processed or stored.

Disclosure of Data

At Unwinnd, we understand that your personal information, especially sensitive mental health-related data, deserves the highest level of confidentiality. We do not sell, rent, or share your personal data with third parties for their marketing purposes. However, in certain circumstances, we may need to disclose your data to ensure compliance with legal obligations, protect your safety, or maintain the integrity of our platform.
Specific scenarios where data disclosure may occur include:

Compliance with Legal Obligations: If required by law, we may disclose your data to comply with legal processes, regulations, or lawful requests by public authorities.

Protection of Rights and Safety: We may share data to defend the rights, property, or safety of Unwinnd, its users, or the public. This includes actions to address immediate threats to safety or to prevent harm.

Prevention of Misconduct: In cases of suspected fraud, abuse, or wrongdoing in connection with the Service, we may disclose data to investigate and take appropriate actions.

We handle all disclosures responsibly, with transparency, and strictly on a need-to-know basis.

Data Security

We at Unwinnd take your data security seriously, especially given the sensitive nature of mental health information. We employ advanced and robust security measures to protect your data against unauthorized access, misuse, alteration, or disclosure.
Our security practices include:

Encryption: Your data is encrypted during transmission to protect it from interception.

Secure Authentication: We require strong password creation and recommend that users update their passwords regularly. Multi-factor authentication may be used for additional security.

Restricted Access: Access to your data is limited to authorized personnel who require it for operational purposes, such as therapists, psychologists, or technical support teams.

While we strive to implement the most effective security protocols, it is important to note that no method of transmission over the internet or electronic storage can be guaranteed as 100% secure. As a user, you can play a critical role in protecting your account by creating strong passwords, avoiding sharing your login credentials, and promptly reporting any suspicious activity on your account.

Third-Party Service Providers

To deliver a reliable and efficient mental health platform, Unwinnd collaborates with trusted third-party service providers who support various aspects of our Service. These providers only access your data to perform specific tasks on our behalf and are contractually obligated to maintain strict confidentiality and privacy standards.
Examples of third-party services we may rely on include:

Hosting and Cloud Storage Providers: To store and manage your data securely.

Analytics Services: To monitor and understand app usage patterns, which help us improve your experience.

Payment Gateways: To process secure and seamless transactions for consultations, subscriptions, or other services.

All third-party providers are thoroughly vetted to ensure they meet our privacy and security standards. Your data is never used by these providers for any purpose other than what is explicitly required for the functioning of our platform.

Links to Third-Party Sites

The Unwinnd app may include links to external websites, services, or resources for your convenience. These may include links to mental health resources, government health services, or relevant third-party tools. While we carefully curate such resources, these third-party sites are not operated or controlled by Unwinnd.
We strongly recommend that you review the Privacy Policies of any external sites you visit, as we are not responsible for the content, privacy practices, or security measures of these third-party entities. Engaging with these resources is at your discretion, and we advise exercising caution when sharing personal information with external services.

Children’s Privacy

Unwinnd’s services are designed exclusively for individuals aged 18 years or older. Our platform does not knowingly collect personal information from children under 18.
If you are a parent or guardian and become aware that a minor under your care has provided personal information on the platform, please contact us immediately. Upon verification, we will take prompt action to delete the information from our servers and prevent further unauthorized access. Protecting the privacy of young users is integral to our commitment to safeguarding sensitive information.

Changes to This Privacy Policy

As Unwinnd evolves and introduces new features or complies with updated legal requirements, we may periodically revise this Privacy Policy. Significant changes will be communicated to users through the app or via email. The "Effective Date" at the top of the Privacy Policy will also be updated to reflect these changes.
We encourage you to review this Privacy Policy regularly to stay informed about how your data is collected, used, and protected. Your continued use of the Unwinnd platform following any updates to this policy constitutes your acknowledgment and acceptance of the changes.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or the way your data is managed, please don’t hesitate to contact us at enquiry@unwinnd.com.
We understand that your personal and sensitive information is important, especially when it comes to mental health. At Unwinnd, we are dedicated to maintaining the highest standards of privacy and security to protect the data you share with us. Whether you need clarification, have concerns, or simply want to learn more about how your information is used, we are here to provide transparent answers and support.

Your trust is essential to us, and we want you to feel confident in using our platform for your mental health needs. We take your privacy seriously and are committed to addressing any questions or issues you may have in a timely and thorough manner. Our team is always available to ensure that your experience with Unwinnd remains secure, private, and seamless. Thank you for choosing us as your trusted partner in mental health care. Your peace of mind and privacy are our top priorities.

Appointment Cancellation and Rescheduling Policy

At Unwinnd, we strive to provide seamless, accessible, and reliable healthcare services to all our users. We understand that sometimes plans may change, and therefore, we offer options to reschedule or cancel your appointments. However, to ensure fairness and respect for both our specialists and other users, we have implemented clear guidelines regarding cancellations and rescheduling.

1. Same-Day Appointments

No Cancellation on Same-Day Appointments:
If your appointment is scheduled for the same day, you will not be able to cancel it. This restriction is in place to respect the time and availability of our specialists. Once the appointment has been confirmed for the same day, cancellations will not be accepted to prevent last-minute disruptions and to allow providers to adjust their schedules accordingly.

Rescheduling Same-Day Appointments:
While cancellation is not an option for same-day appointments, you are still allowed to reschedule the appointment if necessary. However, please note the following:

Rescheduling must be done before the originally scheduled time of your appointment.

If you are unable to reschedule your same-day appointment and cannot attend, you will not be refunded.

We highly recommend you keep track of your appointment time and make any necessary adjustments as early as possible to ensure smooth service.

2. Rescheduling Appointments

Rescheduling Option:
You can reschedule your appointment if your plans change or if something comes up. However, please keep the following rules in mind:

Maximum of 3 Reschedules: You are permitted to reschedule your appointment up to 3 times. After you have rescheduled your appointment three times, you will no longer have the option to reschedule.

Rescheduling Window: You can reschedule the appointment at any time prior to the scheduled appointment, but once the appointment time has passed, no further rescheduling will be allowed.

Free Rescheduling: Rescheduling is available at no extra charge, but it must be done within a reasonable timeframe to allow the healthcare provider enough time to adjust to the change.

Important Reminder: Please make sure that any rescheduling is done with enough lead time to ensure that both you and our specialist can accommodate the new time. We advise that rescheduling is done as early as possible.

3. Cancellation Policy (For Appointments Not Scheduled on the Same Day)

If you wish to cancel an appointment that is not scheduled for the same day, the following policy applies:

Cancellation Process:
You can cancel your appointment at any time before the scheduled appointment. However, to ensure fairness and operational efficiency, the following terms are important:

Cancellation Window: You are allowed to cancel the appointment at any time before the scheduled appointment; however, the cancellation should be done within a reasonable period before the appointment begins.

Service Charge for Cancellations: If you choose to cancel your appointment, a 10% service charge will be deducted from the total amount paid. This charge covers administrative fees and ensures that our healthcare providers are compensated for their time, given that the appointment was initially confirmed.

Refund: After the service charge deduction, the remaining amount will be refunded to the payment method used during booking or to your wallet (depending on your original payment method). Refunds will generally be processed to your wallet for ease of use and convenience, but will also be available through the original payment method if you choose.

Refund Processing Time: Refunds may take a few business days to reflect, depending on the payment provider used for your original transaction. Please allow sufficient time for the refund process to be completed.

Refund Method:
The refund will be credited back to the original payment method used or to your wallet on the app. The payment provider or wallet system used during the original transaction will determine the refund process. If you opted for a wallet-based transaction, the refunded amount will automatically reflect in your wallet balance. If you used a debit/credit card or another payment method, the refund will be processed to the original method, and the amount will appear in your account as soon as the provider processes the refund.

Example:
If you made a payment using a credit card, and you cancel your appointment, the refund will be issued to the same credit card. If you made the payment using your wallet, the refund will appear in your wallet balance. In both cases, please allow several business days for the transaction to be reflected, depending on the payment method.

4. Contact for Assistance

If you have any issues with rescheduling or canceling your appointment, or if you need further assistance regarding refunds or cancellations, please contact our support team at enquiry@unwinnd.com.

Terms & Conditions for Unwinnd

Welcome to Unwinnd, a digital platform dedicated to supporting mental health and well-being. These Terms and Conditions govern your use of our website, mobile application, and any related services (collectively referred to as the "Platform"). By accessing or using Unwinnd, you agree to these Terms and Conditions, including our Privacy Policy. Please take the time to read these terms carefully before using the Platform.

These Terms apply to anyone who visits, uses, or accesses the services provided by Unwinnd, which is owned and operated by Jan Elaaj Healthcare Pvt Ltd. The terms "We," "Our," "Us," and "Company" refer to Unwinnd, and "User," "Visitor," or "You" refers to the individual using or accessing the Platform.

If you disagree with these Terms, you should immediately exit the Platform or uninstall the app.

Unwinnd reserves the right to modify or update these Terms at any time by posting changes on this page. You should review these Terms periodically, as continued use of the Platform indicates your acceptance of any modifications.

1. Use of Content

The content provided on the Unwinnd Platform, including text, images, logos, trademarks, designs, and other materials, is the intellectual property of Unwinnd or used under license. All content is protected by intellectual property laws, including copyright and trademark regulations.

Unwinnd grants you a limited, non-transferable, non-exclusive license to access and use the Platform for personal, non-commercial purposes. You may not:

Modify, distribute, reproduce, or republish any content on the Platform.

Use content from the Platform for commercial purposes without express permission.

Reverse-engineer, decompile, or disassemble any software provided by Unwinnd.

By using the Platform, you acknowledge that any unauthorized use of the content could lead to legal action.

2. Acceptable Use of the Platform

(A) Security Rules:

Visitors and users are prohibited from attempting to violate the security of the Platform. The following activities are considered security violations:

Accessing unauthorized data: Attempting to access information that is not intended for you, or logging into restricted accounts or systems without proper authorization.

Vulnerability testing: Trying to probe, scan, or test the vulnerability of the Platform’s systems, networks, or security measures without proper authorization.

Interfering with service: Engaging in activities such as overloading the system, flooding, crashing, or submitting malicious software like viruses to disrupt the Platform’s operations.

Sending unsolicited communications: Engaging in spam or unsolicited advertising, including promotional messages that are not authorized by Unwinnd.

Violating the security rules could result in civil and criminal liability. Unwinnd reserves the right to investigate suspected violations and collaborate with law enforcement agencies as necessary.

(B) General Rules:

In addition to security violations, users are prohibited from:

Transmitting or distributing materials that encourage criminal activity or violate applicable laws.

Infringing on the intellectual property rights of others, including violating copyrights, trademarks, or patents.

Posting content that is defamatory, libelous, abusive, obscene, or violates privacy rights.

Engaging in activities that may harm others or the integrity of the Platform.

Unwinnd reserves the right to remove any content that violates these rules and suspend or terminate access to users who engage in prohibited behaviors.

3. Indemnity

By using Unwinnd, you agree to indemnify and hold harmless Unwinnd, its affiliates, officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising from your:

Use of the Platform.

Breach of these Terms and Conditions.

Violation of any applicable law or regulation.

This indemnity applies regardless of whether the claims arise from your actions or from third parties. Unwinnd is not responsible for any harm caused to you or others as a result of your use of the Platform.

4. Limitation of Liability

Unwinnd provides the Platform “as is” and makes no representations or warranties regarding the accuracy, reliability, or completeness of any content on the Platform. To the fullest extent permitted by law, Unwinnd is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:

Your inability to use the Platform or the services offered.

Any damage to your devices or data loss due to accessing the Platform.

Unauthorized access to or alteration of your data or communications.

Any interactions with third-party service providers or healthcare professionals available on the Platform.

In the event of any issue, your sole remedy is to stop using the Platform. Unwinnd’s total liability to you, whether in contract, tort, or any other legal theory, will not exceed the amount you have paid to access the Platform, if applicable.

Unwinnd does not guarantee uninterrupted service and is not responsible for any service disruptions, including those caused by technical issues or network failures.

5. Disclaimer of Consequential Damages

To the maximum extent allowed by law, Unwinnd and its affiliates shall not be liable for any consequential, incidental, or indirect damages, including but not limited to:

Lost profits or business interruption.

Loss or corruption of data: Any damage to your data or the functionality of your device while using the Platform.

Damage to devices or systems used to access the Platform.

These limitations apply regardless of the legal theory under which the claim is made, whether in contract, tort, or otherwise. Even if Unwinnd has been advised of the possibility of such damages, it will not be held liable for them.

6. Professional Advice Disclaimer

Unwinnd connects users with a wide array of mental health professionals, such as licensed psychologists, psychiatrists, and specialists. While these professionals are trained to provide valuable mental health support and guidance, it is important to understand that the services provided through the Platform are intended for therapeutic support and not as a replacement for formal medical advice, diagnosis, or treatment.

Mental health is a complex and individualized area of care. Unwinnd and its professionals are here to support you on your journey to mental well-being, offering virtual consultations, counseling, and emotional support. However, the advice, counseling, or any suggestions provided via the Platform are not intended to be a substitute for professional in-person medical care or therapy.

In case of a mental health emergency, please do not rely solely on the Platform or its services. We urge you to immediately contact your healthcare provider, a local mental health crisis center, or go to the nearest emergency facility for urgent care. Unwinnd is not equipped to handle emergency situations, and our services are not a substitute for emergency services or immediate psychiatric intervention.

It is also important to note that Unwinnd is not responsible for the actions, advice, or conduct of the healthcare professionals on the Platform. The views and recommendations made by these professionals are their own and do not reflect the official position of Unwinnd. While we strive to maintain a high standard of professionalism and expertise, we cannot guarantee the effectiveness or suitability of any advice or treatment offered through the Platform. You should always consider multiple sources of support and consult directly with trusted healthcare providers for critical decisions regarding your mental health.

7. Changes to Terms & Conditions

At Unwinnd, we are committed to ensuring that our Platform evolves with the needs of our users, industry standards, and applicable laws. As such, we reserve the right to change, update, modify, or revise these Terms and Conditions at any time, without prior notice. Changes to the Terms may occur due to evolving legal requirements, updates to our services, or modifications in our business practices.

When any changes are made to these Terms, the updated version will be posted on this page with a clear notice of the revision date at the top of the document. We encourage you to regularly review the Terms and Conditions to stay informed about any modifications that might affect your use of the Platform.

It is your responsibility as a user of Unwinnd to periodically check for updates to ensure that you are aware of the current Terms. Continuing to access or use the Platform after the revised Terms have been posted constitutes your acceptance and agreement to the updated Terms. If you do not agree to the updated Terms, you should stop using the Platform and consider uninstalling the app or discontinuing any associated services.

In the event that significant changes are made to our services or the way in which we process your personal data, we will make reasonable efforts to notify you via email or an in-app notification.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. By using the Platform, you consent to the exclusive jurisdiction of the courts in Delhi, India for any legal matters or disputes that arise out of or in connection with the use of the Platform.

In the event of a dispute, you agree that the laws of India shall apply, regardless of any conflict of law principles. Unwinnd reserves the right to pursue legal action in the courts located in Delhi, India, and by using the Platform, you irrevocably consent to the jurisdiction and venue of these courts.

Additionally, in the case of any dispute or legal issue related to your use of the Platform, you agree to engage in good faith efforts to resolve such issues amicably, and only if resolution fails, will you pursue the matter through formal legal means.

9. User Account

Certain features of the Unwinnd Platform, such as scheduling mental health consultations, accessing premium content, or engaging in personalized therapeutic activities, may require you to create a user account. Creating an account involves providing certain personal information, which must be accurate and up-to-date. This allows us to better serve you with relevant recommendations, treatment plans, and follow-up services.

Additionally, users of the Unwinnd Platform must be at least 18 years old to create an account and use the services. If you are under the age of 18, you must have the consent of a parent or legal guardian before using the Platform. By using the Platform, you represent that you meet the age requirements and have obtained the necessary parental or guardian consent.

Users under the age of 18 who do not have parental consent are prohibited from registering for the Platform. If it is determined that a user is under 18 and has not obtained appropriate consent, Unwinnd reserves the right to suspend or terminate the user’s account and access to the services.

It is your responsibility to ensure that the information provided on your account remains accurate. Failure to do so may result in limitations on the services provided or issues with scheduling and communication through the Platform.

10. Contact Information

We at Unwinnd are committed to providing you with the best mental health support possible. If you have any questions, concerns, or need assistance with any aspect of our Terms and Conditions or the Platform, please don’t hesitate to get in touch with us. We encourage you to reach out through any of the following contact channels:

Email: For general inquiries, technical support, or feedback, you can contact our customer support team via email at support@unwinnd.com. Our team will respond to your concerns as quickly as possible.

Phone: If you need immediate assistance or prefer to speak to someone directly, you can reach us at [Phone Number]. Our customer service team is available during regular business hours to provide help.

Mailing Address: For formal correspondence, you can send us a letter to the following address: Plot 27,Pocket 1, Jasola.

Should you have concerns about your privacy, the security of your data, or any other legal matter related to your use of Unwinnd, please feel free to contact us via the email address provided above.

Our customer service team is dedicated to helping you resolve any issues and ensuring that your experience with Unwinnd is smooth and beneficial. We value your feedback, as it helps us continuously improve our services and provide the best support for your mental health journey.