Policies: PARTNER

ABOUT US

Unwinnd: Your Trusted Mental Health Support Partner

Unwinnd is a dedicated mental health platform, your one-stop solution for all your mental health needs. Powered by Jan Elaaj, we are committed to making mental health care accessible, reliable, and affordable for everyone. Whether you're dealing with stress, anxiety, depression, or any other mental health challenge, Unwinnd connects you with certified professionals who provide personalized support tailored to your unique needs.

Our platform is designed to support mental health professionals in delivering high-quality care, ensuring that they have the tools and resources to effectively help their patients. By joining Unwinnd, mental health professionals gain access to a focused platform that amplifies their impact and broadens their reach through digital means.

Unwinnd makes it easy for individuals to access a wide range of mental health services, including therapy, counseling, and consultations with experts. We offer both online and offline options, so you can get the help you need, wherever and whenever it’s most convenient for you.

Our goal is simple: to offer a seamless, supportive, and trustworthy experience, connecting you with the right care, all in one place.

CONTACT US

If you need any support or assistance, please visit the Support Section within the Unwinnd app. Here, you’ll find a variety of pre-defined templates designed to help you quickly report any issues. You can simply select the template that best describes your query, write down your concern, and attach any relevant photos or documents to help us understand and resolve the issue efficiently.

Alternatively, you can reach out to us via email at enquiry@janelaaj.com or call us directly at (phone number). We understand how important it is to resolve any issues you may face, and we are committed to providing timely and helpful responses to your queries.

Once we receive your query, whether through the app, email, or phone, we will work quickly to assist you. We aim to resolve all concerns professionally and ensure you are fully satisfied with the support provided.

At Unwinnd, we value your time and understand that technical or service-related issues can be frustrating. Our team is committed to providing the highest level of customer support and making sure that your experience with us remains positive.

Jan Elaaj Partner App description (Our Services)

Unwinnd Partner – Your Trusted Mental Health Support Platform

Unwinnd is a dedicated and innovative platform designed with one clear mission: to make mental health care more accessible, effective, and efficient for both professionals and patients. Powered by Jan Elaaj, Unwinnd creates an ecosystem that fosters compassionate, high-quality support by connecting mental health professionals with individuals who need it most. By joining Unwinnd, you become part of a dynamic network that empowers you to provide exceptional care while streamlining your practice to make your work more sustainable and impactful.

The Unwinnd platform offers a seamless, user-friendly experience that enables mental health professionals to deliver personalized care efficiently. With advanced tools and integrated technology, Unwinnd helps you focus more on what truly matters: the well-being of your patients, while reducing the administrative burden that often distracts from the therapeutic process.

Innovative Tools for High-Quality Care

Once onboarded, you gain access to a suite of advanced features that are specifically designed to enhance the quality of care you provide. These tools not only make day-to-day practice more manageable but also improve patient engagement, tracking, and assessment, ensuring optimal treatment outcomes.

Live Chat Feature: Unwinnd’s secure, real-time text-based messaging allows mental health professionals to stay in touch with their patients between sessions. This feature bridges the gap between in-person appointments, providing consistent, supportive communication that boosts engagement and fosters therapeutic relationships. It ensures that your patients feel supported and heard, no matter where they are.

AI-Powered Support: Unwinnd leverages cutting-edge technology to assist professionals in documentation, decision-making, and monitoring patient progress. Our AI-driven tools help lighten your administrative load, so you can focus on direct patient care:

Transcript Generation: Automatically transcribes therapy sessions, ensuring accurate, detailed records without the need for manual note-taking. This feature saves you time and helps you maintain organized patient documentation.

Mental Status Exam (MSE) Reports: These reports are automatically generated after each session to ensure consistent tracking of patient progress. This allows you to have a clear, up-to-date overview of your patient’s mental and emotional state.

Session Briefs: After every session, our AI generates a brief summary of the key discussion points, treatment plans, and action items. This helps you keep a clear record of therapy goals and track the patient’s journey more effectively.

Homework Assignments: Therapists can assign tasks and exercises to patients between sessions, reinforcing therapeutic goals. This feature supports ongoing patient progress and helps maximize the impact of each session.

Effortless Appointment Management: With Unwinnd, appointment scheduling becomes a streamlined process. You can set your availability in advance, allowing patients to book appointments during open slots. This automated scheduling system eliminates the need for back-and-forth communication and reduces the administrative workload. You’ll spend less time managing your calendar and more time focusing on your patients.

Data Privacy & Security: Protecting patient privacy is a top priority at Unwinnd. The platform uses end-to-end encryption and complies with all relevant privacy regulations to ensure that sensitive patient information is securely handled. Both you and your patients can feel confident that their data is protected with the highest level of security.

Data-Driven Insights: Unwinnd provides professionals with access to insightful analytics that tracks key metrics over time. These insights help you monitor improvements in mood, behavioral changes, and treatment responses. By using data-driven approaches, you can make informed, real-time adjustments to treatment plans, enhancing the overall effectiveness of care.

A Focus on Quality, Not Quantity

One of the key differentiators of Unwinnd is its commitment to prioritizing quality care over volume. Unlike other platforms that may allow bulk selling of services, independent external bookings, or flexible discounts to increase business, Unwinnd focuses on meaningful, one-on-one interactions. This ensures that each patient receives the care and attention they need, without the pressure to treat too many clients at once or offer services at the expense of quality.

At Unwinnd, we do not allow:

Bulk service sales: The platform is designed for individualized care, ensuring that each client’s unique needs are met through personalized treatment plans.

Independent external bookings: Our system ensures that all bookings are made through our secure, streamlined platform, avoiding the fragmentation of services.

Excessive discounts: We maintain a fair, sustainable pricing model that reflects the value of professional mental health care.

Co-location partnerships in polyclinics: We believe in creating exclusive environments for mental health professionals, ensuring focused and uninterrupted care.

Digital marketing to extend reach: Our emphasis is on organic growth, fostering meaningful relationships between professionals and patients, rather than relying on aggressive digital marketing tactics.

Expand Your Reach & Enhance Your Practice

By joining Unwinnd, you will have the opportunity to expand your reach and connect with more individuals who are in need of quality mental health care. As part of a trusted network of professionals, you'll grow your practice through a dedicated platform that attracts patients seeking high-quality, personalized support.

Dedicated Support Team: Our team is available to assist you with everything from technical issues to patient management advice. Whether you're troubleshooting a problem or seeking guidance on best practices, our support team is here for you.

Enhanced Workflow Efficiency: Unwinnd integrates powerful AI-driven features that significantly reduce the time and effort spent on administrative tasks. By automating aspects of your workflow, you’ll be able to devote more energy to your patients and the core of your practice.

Continuous Learning & Professional Development: At Unwinnd, we believe in the ongoing development of mental health professionals. You will have access to continuous learning opportunities, including up-to-date training materials, resources, and new tools to ensure you are always at the forefront of your field.

Join Unwinnd Today

Becoming part of Unwinnd means joining a network that is deeply committed to improving mental health care across the globe. We’re here to support you as you focus on delivering exceptional, compassionate care to your patients. With a platform designed specifically for mental health professionals, you can maximize your efficiency, protect patient privacy, and enhance your practice. Together, we can make a lasting difference in the lives of those who need it most.

Join Unwinnd today and be part of the movement to deliver accessible, high-quality mental health care—one patient at a time.

PAYMENT PROCESS

At Unwinnd, powered by Jan Elaaj, we are committed to providing healthcare partners with a seamless, transparent, and hassle-free payment experience. Whether you’re offering online or offline consultations, doctor or psychologist appointments, radiology services, pathology tests, or preventive screenings, our platform ensures the entire payment process is streamlined for ease of use and clarity. Healthcare providers can set their service rates, define the nature of each service, and apply any discounts directly through the Unwinnd Partner App, providing full control over pricing. These details are easily accessible and verifiable through the ‘One View’ feature, ensuring both providers and patients have a consistent understanding of the charges associated with each service.

To support the growth and sustainability of the platform, we charge a transparent 30% platform fee on appointments and events hosted through Unwinnd. This fee is essential for maintaining a high-quality platform with cutting-edge tools and features designed to enhance practice efficiency and improve patient engagement. The platform fee helps cover the costs of ongoing development, customer support, secure payment processing, and the integration of AI-powered tools that simplify administrative tasks. This allows providers to focus more on patient care while benefiting from a seamless, user-friendly system.

Once a patient books an appointment, the payment process begins. The app prompts the patient to make the payment, and the amount shown on the payment gateway will exactly match the rate specified by the healthcare provider, ensuring complete transparency and consistency in pricing. After the service has been delivered, providers can navigate to the ‘Reports & Payments’ section in the app to initiate a payment request by selecting the ‘Request Payment’ option. This fully automated process allows providers to enter the start and end dates for the payment period, after which the app generates a list of relevant appointments and patient details for easy review.

The provider can then verify transaction details before submitting the payment request. For security, they will be prompted to authenticate the request by entering their Unwinnd App password. After verification, providers enter their bank account details (Account Number, IFSC code, and Account Holder Name) to complete the payment request. Once submitted, the healthcare provider receives an SMS notification confirming the appointment and payment status. The Reports & Payments section is also updated with the latest transaction information, offering transparency and easy tracking of earnings.

By charging a 30% platform fee, we ensure that Unwinnd remains sustainable and continuously improves, offering healthcare providers a reliable, secure, and user-friendly environment to expand their reach, grow their practice, and focus on what matters most—delivering quality care. This fee also supports the ongoing development of features that reduce administrative burdens, allowing providers to operate with greater efficiency and focus on patient well-being. With the Unwinnd platform, providers can be confident that they’ll be paid promptly and transparently, simplifying financial management and enhancing the overall experience.

Privacy Policy

Effective Date: April 02, 2019

Unwinnd, powered by Jan Elaaj ("us", "we", or "our") operates the Unwinnd Partner App mobile application, designed for mental health professionals and service providers to deliver effective, compassionate care (the "Service"). This Privacy Policy informs you of our practices regarding the collection, use, and disclosure of personal data when you use our Service, as well as the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection and Use

To provide a seamless and effective experience for both mental health professionals and their patients, we collect various types of data. This data helps us improve the Service and deliver the best support for your practice.

Types of Data Collected

1. Personal Data

When using the Service, you may be asked to provide us with certain personally identifiable information. This includes data you voluntarily supply, which may be used to contact or identify you and manage your practice. Personal Data may include, but is not limited to:

First name and last name

Phone number

Location of your clinic or practice

Clinic timings

Medical/Counseling registration data (licenses, certifications)

Service rates (consultation fees)

Discounts (if applicable)

Photographs of your clinic (if applicable)

This information is primarily used to ensure that you can access all features and functionalities of the platform, and to enable patients to understand your services, rates, and availability.

2. Usage Data

We also collect certain information automatically when you use the Service, including:

Mobile device type

Unique device identifiers

IP address

Mobile operating system

Mobile internet browser type

Diagnostic data (errors, performance issues)

This data helps us monitor and improve the platform's performance and user experience, ensuring that the application functions smoothly and efficiently.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., beacons, tags, and scripts) to enhance your experience, track activity on our platform, and store certain information for user convenience. Cookies are small files stored on your device that help us remember your preferences and settings.

Session Cookies: Used to operate the Service.

Preference Cookies: Remember your preferences and settings.

Security Cookies: Enhance security and protect your data.

You can choose to disable cookies by modifying your browser settings. However, please note that disabling cookies may impact the functionality of the Service.

Use of Data

We use the data we collect for several purposes, which include:

Providing and maintaining the Service to mental health professionals and their patients.

Creating and managing your professional profile to make it publicly accessible to users seeking mental health services.

Facilitating user-patient interaction to ensure that patients have clear access to your service offerings, available timings, and booking options.

Notifying you about updates or changes to the Service or new features.

Allowing you to participate in interactive features (e.g., chat, live sessions, etc.) of the Service when you choose to do so.

Offering customer support for technical or service-related issues.

Performing data analysis to improve the Service and personalize user experiences.

Monitoring the Service's usage to detect issues, bugs, or irregularities.

Detecting, preventing, and addressing technical issues or security concerns

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction, where the data protection laws may differ from those in your jurisdiction. This means that when you use the Unwinnd platform, your data may be stored or processed in a country other than the one in which you are located. The laws governing data protection in the country where your data is stored or processed may be different and potentially less stringent than those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that by doing so, you are consenting to the transfer of your Personal Data to India for storage and processing. Unwinnd, powered by Jan Elaaj, is committed to ensuring that your data remains protected even when transferred across borders. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including adhering to industry standards for data protection and implementing appropriate security measures. No transfer of your Personal Data will take place to any organization or country unless there are adequate safeguards in place to ensure that your data remains secure.

Disclosure of Data

We may disclose your Personal Data in the following circumstances:

To Comply with Legal Obligations: We may be required to disclose your data to comply with legal obligations, such as subpoenas, court orders, or other legal processes. In such cases, we may disclose your Personal Data to the relevant authorities or parties involved in the legal process.

To Protect and Defend the Rights or Property of Unwinnd: If necessary, we may disclose your data to protect the rights, property, or safety of Unwinnd, its users, or the public. This may include responding to legal claims, protecting intellectual property rights, or taking action against fraud or unlawful activities.

To Prevent or Investigate Wrongdoing: In situations where there is a potential for wrongdoing, such as fraudulent activities or abuse, we may disclose your data to investigate and address the issue.

To Protect the Personal Safety of Users or the Public: In emergency situations where there is a threat to the safety of individuals, we may disclose personal data to protect users or the general public.

To Protect Against Legal Liability: We may disclose your Personal Data in situations where we believe it is necessary to protect against legal liability, including defending against claims or protecting our legal interests.

Security of Data

At Unwinnd, powered by Jan Elaaj, the security of your data is a top priority. We implement commercially reasonable security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, it is important to note that no method of data transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to protect your data using industry-standard security protocols, we cannot guarantee the absolute security of your data.

We take precautions such as encryption and access controls to secure data both during transmission and while stored on our servers. These efforts are meant to minimize the risks of unauthorized access or misuse of your information. If you believe that your data has been compromised, we encourage you to contact us immediately so that we can investigate and address any potential issues.

Service Providers

To support the functionality and operation of the Unwinnd platform, we may engage third-party companies and individuals ("Service Providers") to facilitate certain services, such as processing payments, hosting data, maintaining the infrastructure, providing customer support, or helping us analyze the use of our platform.

These third-party Service Providers may have access to your Personal Data only for the purpose of performing these specific tasks on our behalf. However, they are legally bound by contractual obligations to maintain the confidentiality of your data and are prohibited from using your information for any other purpose than providing the agreed-upon services. We take great care in selecting our Service Providers and ensure that they adhere to strict security standards and privacy practices.

Links to Other Sites

The Unwinnd platform may contain links to third-party websites or services that are not operated by us. These third-party sites may have their own privacy policies and practices that may differ from ours. If you click on a link to a third-party site, you will be directed to that site's privacy policy and terms of service.

Unwinnd is not responsible for the content, privacy practices, or actions of any third-party websites or services, and we encourage you to review the privacy policies of any sites you visit through our platform. It is your responsibility to evaluate and understand how your data is handled when you interact with external websites.

Children's Privacy

Unwinnd is committed to protecting the privacy of children. Our platform is not intended for children under the age of 18 ("Children"), and we do not knowingly collect personally identifiable information from individuals under the age of 18. If we learn that we have collected Personal Data from a child without parental consent, we will take immediate steps to remove that information from our systems.

If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us so that we can take appropriate action to delete the data. If we are notified of a data collection incident involving a child, we will promptly investigate and remove the relevant information.

Changes to This Privacy Policy

Unwinnd may update or revise this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page with an updated "Effective Date." In certain cases, we may also notify you via email or through prominent notices within the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your data. By continuing to use the Service after any changes to this Privacy Policy, you acknowledge and accept those changes.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, or if you would like to exercise any of your data protection rights, please feel free to contact us at:

Email: enquiry@janelaaj.com

Appointment Cancellations and Payment

Unwinnd, powered by Jan Elaaj, is committed to creating a streamlined and transparent healthcare experience for both patients and healthcare providers. The platform's design and policies are aimed at ensuring clarity, fairness, and efficient interaction between service providers and users. One essential aspect of this system involves appointment cancellations and the associated payment terms, which are outlined below to ensure that both healthcare providers and patients understand the rules and implications around appointment management and payments.

Cancellation by Healthcare Providers (Doctors/Service Providers)

As a healthcare provider on the Unwinnd platform, whether you're a doctor, psychologist, radiologist, or any other type of healthcare professional, managing appointments effectively is crucial to providing quality care to patients and maintaining a steady income stream. However, there are instances where a healthcare provider may need to cancel an appointment for various reasons, such as personal emergencies, unforeseen circumstances, or scheduling conflicts.

When a healthcare provider cancels an appointment or fails to show up for a scheduled appointment, the platform’s policy is clear: the healthcare provider will not be paid for the cancelled or missed appointment. This policy is in place to ensure that patients are not penalized for circumstances that are beyond their control and to foster a culture of responsibility and reliability within the Unwinnd network.

There are several reasons why this policy is important:

Accountability and Professionalism: As a healthcare provider, it is expected that you adhere to the appointments and schedules that have been agreed upon with patients. Missed or canceled appointments impact the patient’s experience and disrupt the continuity of care. This policy encourages healthcare providers to manage their schedules effectively and ensure that they honor their commitments.

Patient Satisfaction: Patients rely on the punctuality and professionalism of healthcare providers. When an appointment is cancelled or missed by the healthcare provider, it creates unnecessary inconvenience for the patient, which can result in dissatisfaction and loss of trust in the platform. By withholding payment for missed or canceled appointments, Unwinnd ensures that providers are incentivized to prioritize their patients' needs and maintain a strong reputation on the platform.

Operational Efficiency: Healthcare providers who frequently cancel or fail to show up for scheduled appointments create operational inefficiencies. It affects the entire ecosystem of the platform, making it difficult to manage scheduling, maintain a smooth patient flow, and ensure that other healthcare providers are not negatively impacted by such disruptions.

In cases where a healthcare provider needs to cancel an appointment due to genuine emergencies or unavoidable situations, Unwinnd encourages open communication. Providers should notify the platform and the patient as soon as possible, preferably with a reasonable amount of notice. While there may be no payment for the cancelled appointment, clear communication and the possibility of rescheduling can help mitigate the negative impact on the patient and preserve the provider’s relationship with their clients.

Cancellation by Patients

Patients also have the ability to cancel appointments made through the Unwinnd platform. Patients may cancel their appointments for a variety of reasons, including changes in their personal schedules, unexpected health issues, or other logistical challenges. When a patient cancels an appointment, the policy remains the same: the healthcare provider will not be paid for that appointment.

This provision ensures fairness in the system by maintaining consistency across both parties. While it may seem disadvantageous to providers, it is important to understand the broader context of the cancellation policy:

Prevention of Abuse: If a patient were to cancel appointments but still ensure that the healthcare provider was paid for the service, this could create room for abuse. Some patients might use the platform for convenience without intending to show up, knowing that the provider would still be compensated. By not compensating providers for cancelled appointments, Unwinnd ensures that the financial responsibilities align with the actual delivery of services.

Encouraging Providers to Offer Flexible Scheduling: The cancellation policy is designed to encourage providers to consider offering flexibility in scheduling. Understanding that patients might need to cancel at the last minute, healthcare providers can choose to accommodate such situations by offering options like rescheduling or even the ability to provide virtual consultations. This can help maintain their revenue stream even in the event of cancellations.

Patient Responsibility: Just as providers are expected to honor their appointments, patients also have a responsibility to attend the appointments they schedule. If a patient frequently cancels or fails to show up, this may be flagged by the platform. In such cases, Unwinnd may choose to take measures to prevent the misuse of the system by these patients, which could include placing restrictions on their ability to book future appointments.

Subscription Fees and Refunds Policy

In addition to appointment-based payments, healthcare providers on the Unwinnd platform are also required to pay subscription fees in order to access certain features and services offered by the platform. These subscription fees help sustain the platform's development, maintain high-quality customer support, ensure secure payment processing, and provide healthcare providers with access to advanced tools that improve their practice.

It is important to understand the policy surrounding the subscription fees and refunds. Once a healthcare provider has paid the subscription fee, there will be no refund issued under any circumstances. This applies even if the healthcare provider does not use the platform as frequently as anticipated or chooses to cancel their subscription within the subscription period.

This no-refund policy is implemented for several key reasons:

Operational Sustainability: Subscription fees are a vital part of sustaining the platform and ensuring that the services offered remain available and continuously improve. The fees are used to fund various aspects of the platform, such as infrastructure, security measures, marketing, and customer support. Offering refunds would disrupt the financial structure that allows the platform to operate and evolve.

Commitment to the Platform: By paying a subscription fee, healthcare providers are committing to the services and tools provided by Unwinnd. This commitment ensures that the platform can offer long-term solutions and support to its users. A no-refund policy encourages providers to make informed decisions when signing up for a subscription and ensures they are dedicated to utilizing the platform to its full potential.

Predictable Revenue: The subscription model provides predictable and steady revenue for Unwinnd, which is crucial for long-term planning and development. The no-refund policy helps maintain this stability and enables the platform to continue offering a valuable service to healthcare providers and patients alike.

Fairness Across the Board: Offering refunds for subscription fees could potentially lead to misuse or exploitation of the platform by users who cancel their subscription prematurely after using the services. The no-refund policy ensures that all healthcare providers are treated fairly and equally, and that the platform’s financial structure is protected from such disruptions.

Implications for Healthcare Providers

Healthcare providers on Unwinnd should take time to carefully evaluate the platform’s cancellation and subscription policies before committing to the service. These policies are in place to maintain the integrity and efficiency of the platform and ensure that all users—whether patients or healthcare providers—experience a consistent and reliable service.

To minimize the impact of cancellations, healthcare providers can:

Use Flexible Scheduling Options: Allow patients to reschedule appointments rather than cancelling them outright. This can help retain income while still accommodating patient needs.

Maintain Clear Communication: Communicate cancellation policies clearly to patients and other stakeholders. By setting clear expectations, both patients and providers are more likely to adhere to the rules.

Monitor Patient Behavior: Providers should monitor their patients' appointment behavior and make note of any patients who frequently cancel or fail to show up. This can help providers take proactive steps to reduce the negative impact of such behavior.

The appointment cancellation and subscription refund policies of Unwinnd, powered by Jan Elaaj, are designed to create a fair, transparent, and efficient ecosystem for both healthcare providers and patients. By setting clear expectations about payment, cancellations, and refunds, the platform ensures that providers are incentivized to honor their commitments and that patients have access to reliable healthcare services.

While the no-payment policy for missed or cancelled appointments may seem stringent, it is ultimately in place to promote professionalism, reliability, and accountability. The no-refund policy for subscription fees ensures the sustainability of the platform, allowing it to continue offering valuable services to its users. Healthcare providers are encouraged to use the platform responsibly, plan their schedules effectively, and communicate openly with patients to ensure a smooth experience for all involved.

Terms & Conditions for Unwinnd

Welcome to Unwinnd, a digital platform dedicated to supporting mental health and well-being. These Terms and Conditions govern your use of our website, mobile application, and any related services (collectively referred to as the "Platform"). By accessing or using Unwinnd, you agree to these Terms and Conditions, including our Privacy Policy. Please take the time to read these terms carefully before using the Platform.

These Terms apply to anyone who visits, uses, or accesses the services provided by Unwinnd, which is owned and operated by Jan Elaaj Healthcare Pvt Ltd. The terms "We," "Our," "Us," and "Company" refer to Unwinnd, and "User," "Visitor," or "You" refers to the individual using or accessing the Platform.

If you disagree with these Terms, you should immediately exit the Platform or uninstall the app.

Unwinnd reserves the right to modify or update these Terms at any time by posting changes on this page. You should review these Terms periodically, as continued use of the Platform indicates your acceptance of any modifications.

1. Use of Content

The content provided on the Unwinnd Platform, including text, images, logos, trademarks, designs, and other materials, is the intellectual property of Unwinnd or used under license. All content is protected by intellectual property laws, including copyright and trademark regulations.

Unwinnd grants you a limited, non-transferable, non-exclusive license to access and use the Platform for personal, non-commercial purposes. You may not:

Modify, distribute, reproduce, or republish any content on the Platform.

Use content from the Platform for commercial purposes without express permission.

Reverse-engineer, decompile, or disassemble any software provided by Unwinnd.

By using the Platform, you acknowledge that any unauthorized use of the content could lead to legal action.

2. Acceptable Use of the Platform

(A) Security Rules:

Visitors and users are prohibited from attempting to violate the security of the Platform. The following activities are considered security violations:

Accessing unauthorized data: Attempting to access information that is not intended for you, or logging into restricted accounts or systems without proper authorization.

Vulnerability testing: Trying to probe, scan, or test the vulnerability of the Platform’s systems, networks, or security measures without proper authorization.

Interfering with service: Engaging in activities such as overloading the system, flooding, crashing, or submitting malicious software like viruses to disrupt the Platform’s operations.

Sending unsolicited communications: Engaging in spam or unsolicited advertising, including promotional messages that are not authorized by Unwinnd.

Violating the security rules could result in civil and criminal liability. Unwinnd reserves the right to investigate suspected violations and collaborate with law enforcement agencies as necessary.

(B) General Rules:

In addition to security violations, users are prohibited from:

Transmitting or distributing materials that encourage criminal activity or violate applicable laws.

Infringing on the intellectual property rights of others, including violating copyrights, trademarks, or patents.

Posting content that is defamatory, libelous, abusive, obscene, or violates privacy rights.

Engaging in activities that may harm others or the integrity of the Platform.

Unwinnd reserves the right to remove any content that violates these rules and suspend or terminate access to users who engage in prohibited behaviors.

3. Indemnity

By using Unwinnd, you agree to indemnify and hold harmless Unwinnd, its affiliates, officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising from your:

Use of the Platform.

Breach of these Terms and Conditions.

Violation of any applicable law or regulation.

This indemnity applies regardless of whether the claims arise from your actions or from third parties. Unwinnd is not responsible for any harm caused to you or others as a result of your use of the Platform.

4. Limitation of Liability

Unwinnd provides the Platform “as is” and makes no representations or warranties regarding the accuracy, reliability, or completeness of any content on the Platform. To the fullest extent permitted by law, Unwinnd is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:

Your inability to use the Platform or the services offered.

Any damage to your devices or data loss due to accessing the Platform.

Unauthorized access to or alteration of your data or communications.

Any interactions with third-party service providers or healthcare professionals available on the Platform.

In the event of any issue, your sole remedy is to stop using the Platform. Unwinnd’s total liability to you, whether in contract, tort, or any other legal theory, will not exceed the amount you have paid to access the Platform, if applicable.

Unwinnd does not guarantee uninterrupted service and is not responsible for any service disruptions, including those caused by technical issues or network failures.

5. Disclaimer of Consequential Damages

To the maximum extent allowed by law, Unwinnd and its affiliates shall not be liable for any consequential, incidental, or indirect damages, including but not limited to:

Lost profits or business interruption.

Loss or corruption of data: Any damage to your data or the functionality of your device while using the Platform.

Damage to devices or systems used to access the Platform.

These limitations apply regardless of the legal theory under which the claim is made, whether in contract, tort, or otherwise. Even if Unwinnd has been advised of the possibility of such damages, it will not be held liable for them.

6. Professional Advice Disclaimer

Unwinnd connects users with a wide array of mental health professionals, such as licensed psychologists, psychiatrists, and specialists. While these professionals are trained to provide valuable mental health support and guidance, it is important to understand that the services provided through the Platform are intended for therapeutic support and not as a replacement for formal medical advice, diagnosis, or treatment.

Mental health is a complex and individualized area of care. Unwinnd and its professionals are here to support you on your journey to mental well-being, offering virtual consultations, counseling, and emotional support. However, the advice, counseling, or any suggestions provided via the Platform are not intended to be a substitute for professional in-person medical care or therapy.

In case of a mental health emergency, please do not rely solely on the Platform or its services. We urge you to immediately contact your healthcare provider, a local mental health crisis center, or go to the nearest emergency facility for urgent care. Unwinnd is not equipped to handle emergency situations, and our services are not a substitute for emergency services or immediate psychiatric intervention.

It is also important to note that Unwinnd is not responsible for the actions, advice, or conduct of the healthcare professionals on the Platform. The views and recommendations made by these professionals are their own and do not reflect the official position of Unwinnd. While we strive to maintain a high standard of professionalism and expertise, we cannot guarantee the effectiveness or suitability of any advice or treatment offered through the Platform. You should always consider multiple sources of support and consult directly with trusted healthcare providers for critical decisions regarding your mental health.

7. Changes to Terms & Conditions

At Unwinnd, we are committed to ensuring that our Platform evolves with the needs of our users, industry standards, and applicable laws. As such, we reserve the right to change, update, modify, or revise these Terms and Conditions at any time, without prior notice. Changes to the Terms may occur due to evolving legal requirements, updates to our services, or modifications in our business practices.

When any changes are made to these Terms, the updated version will be posted on this page with a clear notice of the revision date at the top of the document. We encourage you to regularly review the Terms and Conditions to stay informed about any modifications that might affect your use of the Platform.

It is your responsibility as a user of Unwinnd to periodically check for updates to ensure that you are aware of the current Terms. Continuing to access or use the Platform after the revised Terms have been posted constitutes your acceptance and agreement to the updated Terms. If you do not agree to the updated Terms, you should stop using the Platform and consider uninstalling the app or discontinuing any associated services.

In the event that significant changes are made to our services or the way in which we process your personal data, we will make reasonable efforts to notify you via email or an in-app notification.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. By using the Platform, you consent to the exclusive jurisdiction of the courts in Delhi, India for any legal matters or disputes that arise out of or in connection with the use of the Platform.

In the event of a dispute, you agree that the laws of India shall apply, regardless of any conflict of law principles. Unwinnd reserves the right to pursue legal action in the courts located in Delhi, India, and by using the Platform, you irrevocably consent to the jurisdiction and venue of these courts.

Additionally, in the case of any dispute or legal issue related to your use of the Platform, you agree to engage in good faith efforts to resolve such issues amicably, and only if resolution fails, will you pursue the matter through formal legal means.

9. User Account

Certain features of the Unwinnd Platform, such as scheduling mental health consultations, accessing premium content, or engaging in personalized therapeutic activities, may require you to create a user account. Creating an account involves providing certain personal information, which must be accurate and up-to-date. This allows us to better serve you with relevant recommendations, treatment plans, and follow-up services.

Additionally, users of the Unwinnd Platform must be at least 18 years old to create an account and use the services. If you are under the age of 18, you must have the consent of a parent or legal guardian before using the Platform. By using the Platform, you represent that you meet the age requirements and have obtained the necessary parental or guardian consent.

Users under the age of 18 who do not have parental consent are prohibited from registering for the Platform. If it is determined that a user is under 18 and has not obtained appropriate consent, Unwinnd reserves the right to suspend or terminate the user’s account and access to the services.

It is your responsibility to ensure that the information provided on your account remains accurate. Failure to do so may result in limitations on the services provided or issues with scheduling and communication through the Platform.

10. Contact Information

We at Unwinnd are committed to providing you with the best mental health support possible. If you have any questions, concerns, or need assistance with any aspect of our Terms and Conditions or the Platform, please don’t hesitate to get in touch with us. We encourage you to reach out through any of the following contact channels:

Email: For general inquiries, technical support, or feedback, you can contact our customer support team via email at support@unwinnd.com. Our team will respond to your concerns as quickly as possible.

Phone: If you need immediate assistance or prefer to speak to someone directly, you can reach us at [Phone Number]. Our customer service team is available during regular business hours to provide help.

Mailing Address: For formal correspondence, you can send us a letter to the following address: Plot 27,Pocket 1, Jasola.

Should you have concerns about your privacy, the security of your data, or any other legal matter related to your use of Unwinnd, please feel free to contact us via the email address provided above.

Our customer service team is dedicated to helping you resolve any issues and ensuring that your experience with Unwinnd is smooth and beneficial. We value your feedback, as it helps us continuously improve our services and provide the best support for your mental health journey.